ADDITIONAL INFORMATION ON DATA PROTECTION

What is and is not done with your personal data on this website you will find here.

This policy expresses how the personal information of all people who interact with Jorquera Pianos through this website will be treated and protected. Please, you must read all sections of the Legal Notice, the cookie policy and this privacy policy before using this website.

In accordance with the provisions of EU Regulation 2016/679, of the European Parliament and of the Council of April 27, 2016 (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of rights digital, Jorquera Pianos, S.A., informs you that, by accepting this Privacy Policy, you give your express, informed, free and unequivocal consent for the Data you provide, and to which the security measures, technical and organizational provisions provided for in current regulations, are treated by Jorquera Pianos, S.A as the data controller.

WHO IS RESPONSIBLE FOR THIS WEBSITE?

• Identity of the Controller: Jorquera Pianos, S.A.
• Trade name: Jorquera Pianos
• NIF/CIF: A58174228
• Address: CALLE FERRAN AGULLO, N 10 BJ 1. 08021 BARCELONA
• Email: jorquera@jorquerapianos.com
• Activity: Piano sales, repair and tuning

WHAT PERSONAL DATA IS COLLECTED ON THIS WEBSITE?

For the purposes established in this Privacy Policy, Jorquera Pianos collects and processes the Personal Data detailed below, which will depend on the different products or services you request on this Website: www.jorquerapianos.com

Identification data: name, surname.
Contact information: postal address, email, mobile phone number.
Contractual data: contractual transaction data, ID, products and services purchased, financial transactions, payment data.
Navigation data: IP address, device type and identification, browser type, domain through which you access the Website, navigation data, activity on the Website.

ON WHAT LEGAL BASIS IS THIS DATA PROCESSED?

We process your personal data with the following legal bases:

• The execution of a contract with Jorquera Pianos, for the contracting of services, publishing advertisements and managing the requested services.
• The user’s consent in relation to contact, subscription to content and sending of commercial communications, via email, cookies or messaging systems.
• The legitimate interest of the data controller to protect users of the Jorquera pianos website from abuse and fraud in the use of our services.
  
  FOR WHAT PURPOSES WILL WE PROCESS YOUR DATA?

On this website, there are different forms, in each of them, the information you collect will be used in the following way:

Content Subscription Forms – There are several forms to activate your subscription. The data provided will be used exclusively to send the Newsletter and keep you updated on news and specific offers, exclusive for subscribers of jorquerapianos.com

Comments form: The personal data entered in the form to insert these comments will be used exclusively to moderate and publish them.

Contact form: There is also a contact form for queries, suggestions or professional contact. In this case, the email address will be used to respond to them and send the information that the user requires through the website.

Registration Form: In this case, we request the following personal information: Name, Email, so that you can create an account in our system and give access to its features.

Sales form: I also process data to manage the purchase of pianos, including order management, payment and all operations related to contracting the chosen service or product. This includes sending follow-up emails, responses, invoices, receipts, etc.

Download Systems: On this website you can download different content that is periodically added in text, video and audio format. In this case, an email is required to activate the subscription form. Your information is used for the purposes indicated for subscribers.

PERSONNEL DATA CONSERVATION TIME

Customer Data: The retention period for personal data will vary depending on the service that the Customer contracts. In any case, it will be the minimum necessary, and can be maintained up to:
– 4 years: Law on Infractions and Sanctions in the Social Order (obligations regarding membership, registrations, cancellations, contributions, payment of salaries…); Arts. 66 et seq. General Tax Law (accounting books…).
– 5 years: Art. 1964 of the Civil Code (personal actions without special term).
– 6 years: Art. 30 of the Commercial Code (accounting books, invoices…).
– 10 years: Art. 25 of the Law on the Prevention of Money Laundering and Financing of Terrorism.
 

Subscriber data: From when the user subscribes until they unsubscribe.
Data of potential clients: the data will be kept in any case for the duration of the established commercial relationship and, once concluded, for two years, unless the user first requests its deletion.

WHAT ARE YOUR RIGHTS REGARDING THE USE OF YOUR DATA?

Anyone has the right to obtain confirmation as to whether at Jorquera Pianos we are processing personal data that concerns them or not.
Interested persons have the right to:

• Request access to personal data relating to the interested party.
• Request its rectification or deletion
• Request your cancellation
• Request the limitation of your treatment.
• Oppose treatment.
• Request data portability.

If you have given your consent for a specific purpose, you have the right to withdraw the consent given at any time, without affecting the legality of the processing based on the consent prior to its withdrawal.
In the event that you feel your rights have been violated regarding the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Control Authority through from its website: https://www.aepd.es/es
To exercise these rights, you can write to jorquera@jorquerapianos.com
There is a form for the exercise of your rights, you can request it by email or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
These forms must be signed electronically or be accompanied by a photocopy of your DNI.
If someone represents you, you must attach a copy of your ID, or it must be signed with your electronic signature.
The forms can be submitted in person, sent by letter or by email to the address of the person responsible that appears at the beginning of this text.

REMARKETING ACTIONS: GOOGLE ADS

Ads is a Google platform for ADVERTISERS who want to advertise on GOOGLE. Google Ads is used at jorquerapianos.com, Google’s advertising platform that allows you to create campaigns and advertisements to display them on other websites. When generating an ad, you can segment the audience by:

• Place
• Demographic data (age, sex, etc.)
• Interests (activities, hobbies, etc.)
• What they buy on the internet and through other channels

The data obtained through Google Ads is subject to this privacy policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. In no case will the information from Google be used for a purpose

FACEBOOK ADS

Facebook Ads is used on this website:
Facebook Ads allows you to segment the audience to direct an ad.
Thanks to Facebook’s custom audiences feature, you can create an audience from user and subscriber data on this website, such as email addresses and phone numbers. To do this, it is necessary to share the databases with Facebook to subsequently create personalized audiences by directing ads to people with similar profiles.
For the targeting of ads in accordance with Facebook Policies, no sensitive personal information is used and is not shared with third parties or other advertisers, and will be deleted by Facebook as soon as this process is completed. In addition, Facebook will be responsible for ensuring confidentiality.
The advertising system designed by Facebook allows you to show relevant and useful ads without revealing your identity to advertisers, being able to reach groups of people with specific profiles.
At any time as a user, you can revoke your consent through https://www.facebook.com/settings?tab=ads, where you can configure the receipt of ads. You can also indicate that you do not want interest-based ads from Facebook, or other companies, through the European Interactive Digital Advertising Alliance (EDAA) of Your On Line Choices (http://www. youronlinechoices.com/es/) or in the settings of your computer or mobile device.
To use the custom audiences function, this website uses Facebook’s Website Custom Audience tool, which makes use of the Facebook pixel that marks the visitor to this website in an anonymized manner. If you wish to object to the use of Website Custom Audiences by Facebook, you have the possibility to do so at: https://www.facebook.com/ads/website_custom_audiences/.
For more information about the scope and purpose of data collection by Facebook and its subsequent processing, as well as to configure your privacy, you must go to the following links:

https://www.facebook.com/privacy/explanation.
Facebook conversion tracking pixel
For the optimization of the advertising campaigns of the ads published on Facebook, and for statistical purposes, the Facebook Inc. conversion tracking pixel, 1601 s., is used. California Ave, Palo Alto, CA 94304, which tracks user actions after clicking on an ad.
The data obtained through said pixel is anonymous and does not refer to identified natural persons, nor is it stored, nor are profiles created with their personal data.
This data may be stored and processed by Facebook, and Facebook may link this data to your Facebook account and also use it for its own advertising purposes in accordance with Facebook’s data use policy found at https://www.facebook. com/about/privacy/, recently updated at https://www.facebook.com/about/privacy/update.
You can enable Facebook and its partners to place advertisements on and off Facebook, and for these purposes a cookie may be stored on your computer.

NOTIFICATION AND DECLARATION OF GAPS
Security Notification and Breach Declaration
At Jorquera Pianos, S.A. We undertake security measures appropriate to the level of risk to protect personal information against loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal information; However, if Jorquera Pianos, S.A., determines that your service data has been misappropriated (including by a Jorquera Pianos, S.A. employee, has been exposed by a security breach or incorrectly acquired by a third party, Jorquera Pianos, S.A. will immediately inform you of any such security breach, misappropriation or acquisition.

TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?
Many tools used on this website to manage data are contracted by third parties. To provide services strictly necessary for the development of the activity, Jorquera Pianos, S.A. shares data with the following providers under their corresponding privacy conditions:
Third party service providers (for example, payment processing services, order processing, analytics, marketing campaign management, website management, and email distribution and other similar service providers) so that they can perform functions commercials on behalf of Jorquera Pianos, S.A.
The web development and maintenance company, or the hosting company, may have access to this website occasionally. They have signed a service provision contract that requires them to maintain the same level of privacy that applies to the treatments carried out on this website.
Any international transfer of data derived from the use of tools or service providers will adhere to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies regarding privacy, secrecy and data security. .
Specifically, this website uses the following tools:

• Email marketing tool:
• Billing tool:
• Analysis tools
• Online chat tool:

SEGMENTATION AND PROFILE PREPARATION
The record of personal data provided at the time of subscription, contact, interaction with the website and any other data provided during navigation, including the information provided by cookies in relation to browsing habits, will be used in order to be segmented. or categorized with the purpose of applying them to the activity related to (general administration management, information, marketing of advertising spaces, analysis of proposals requested by users/clients, statistical study of the services and content used, tastes and preferences, and surveys or forms).

Profiling, through the analysis of your individual automated decisions, consists of the use of your Personal Data to evaluate certain personal aspects, such as (the analysis and prediction of your economic situation, personal preferences, interests, behavior, location, movements and attitudes). The logic applied to obtain these profiles is the use of statistical procedures and the consequences of this processing of your data by creating profiles are the sending of personalized communications of your interest with content related to pianos.
The legal basis for the processing of your data for the indicated purposes and the preparation of automated individual decisions by creating profiles, is the consent granted by checking the box indicated above. {Include a specific check box in the first layer if this section is used}
The data that we use in creating profiles and that we show to advertisers is not data that allows us to identify users, it is only shown in a graph the type of audience we have, their age, country, gender, etc.

SECRECY AND SECURITY OF DATA

Jorquerapianos.com is committed to the use and processing of the user’s personal data, respecting its confidentiality, in accordance with its purpose; as well as to comply with its obligation to save them and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations.
Jorquerapianos.com includes an SSL certificate. This is a security protocol that ensures that your data travels completely and safely; that is, the transmission of data between a server and the web user, and in feedback is fully encrypted or encrypted.)
Jorquerapianos.com cannot guarantee the absolute impregnability of the Internet network, nor, therefore, the violation of data through fraudulent access to it by third parties.
With respect to the confidentiality of the processing, Jorquera Pianos, S.A. will ensure that any person authorized by Jorquera Pianos, S.A. to process the client’s data (including its staff, collaborators and providers), will be under the appropriate obligation of confidentiality (whether a contractual or legal duty).
When a security incident occurs, upon realizing it Jorquera Pianos, S.A. You must notify the Client without undue delay and must provide timely information related to the Security Incident as it is known, or when reasonably requested by the client.

ACCURACY AND TRUTHFULNESS OF THE DATA

As a user, you are solely responsible for the veracity and correctness of the data you send to Jorquerapianos.com, exonerating Jorquera Pianos,S.A., from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the contact or subscription form.

REVOCABILITY

The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by communicating it to Jorquera Pianos,S.A in the terms established in this Policy for the exercise of ARCO rights. This revocation will in no case be retroactive.

CHANGES IN THE PRIVACY POLICY

Jorquera Pianos,S.A reserves the right to modify this policy to adapt it to legislative or jurisprudential developments, as well as industry practices. In such cases, it will announce on this page the changes introduced with reasonable